At T’NT we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return or exchange an item. Please review our policy below to ensure a smooth process
Returns & Exchanges
- Eligibility: We accept returns on most items within 5 days of courier delivery, depending on the nature of the product. Please check the specific return window for your item below.
- Condition of Items: To be eligible for a return, items must be unused, undamaged, and in their original packaging. Any items returned in a condition that prevents them from being resold may not be eligible for a refund.
- Return Authorization (RMA): Prior to returning an item, please contact our Customer Service team to request a Return Authorization (RMA) number and paperwork which will have instructions on how to send the item(s) in. Returns received without an RMA number may not be processed.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Non-Returnalbe & Exchagne Items
Certain items are not eligible for return or exchange, including:
- Custom length rope/webbing/cord
- non-stock/special order items
- Clearance or final sale items
- Items marked as non-returnable or non-refundable.
Shipping Errors
Please review the contents of your shipment closely against the packing list. Should there be a shipping error, or any damage to your package, please contact us within 48 hours of receipt of shipment.
Manufacturer Warranties
We fully support all manufacturer warranties for products purchased through our website. If you believe your item is defective and covered under a manufacturer warranty, please contact our Customer Service team for assistance.